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Frequently Asked Questions

General FAQ

We mail out guest passes to members twice a year to the address we have on file for them.  Membership can also assist with guest passes. Members can also purchase a guest pass for $20 for a guest at the Welcome Desk

We have a QR-code at The Welcome Desk and in Membership you can use to get your registered for the rewards program. From the app go explore and register if it is your first time, see membership for assistance.   

 See membership or ask the Welcome desk who each club dedicate person is to assist.

The membership staff will have all member pricing and promotions

Through the app, member portal, or go to membership or accounting.

You can bring as many guests as you like if the same guest only visits 2x per month.  We require to pay the appropriate guest fee or have guest passes.  2x visit maximum per month per guest

Nonmembers cannot register for classes as they are not set up in the system. You can contact membership and they may register your guest. Also, if there are spots available 5 minutes before class, your guest can join the class. 

If they are service animal (dog) and are on a leash. 

Students need to be 14 and older and on the family membership to work out in the club unsupervised. Students need to be 16 and older to be alone in the pool area.  We do have a junior certification program for students 10-13 to be permitted to work out on their own, but again they need to attend the class and be on the family membership. The junior certification explains how to use the club and what areas and equipment they can use.

Member Account

Contact our membership department to request changes.  Please note, all changes must be in writing and/or agreed to electronically.  Verbal requests will not be processed.

Contact our membership department to request a membership freeze.  Please note, all freeze requests must be in writing and/or agreed to electronically.  Verbal requests will not be processed.

Statements are generated on the 3rd of each month and sent by email to the main member on the membership.  If you have requested a hard copy statement it will arrive in the mail within the first 10 days of the month.  Billing and statement information is also available by logging into your member account either on the Village website or the mobile app.  Note:  Only the main member will have access to the billing history for all members on the account. 

We bill on a calendar month from the 1st to the last day of the month and include charges for the current month’s dues and other recurring charges as well as the previous month’s club charges (i.e., café, spa boutique, etc.).  Example: Your May statement would include May dues and recurring charges as well as April club charges.

Credit cards are processed on the 15th of each month.  If you use a bank account for monthly payments, the payment will settle within 10 business days following the 15th.

The most secure way to update your payment information is on the Village website or mobile app under the main member’s login.  Be sure to replace the Primary Card.  Adding a new payment method will only add an additional card to your membership.  You may also update your payment information in person at the club with a membership sales representative or membership accountant during office hours.

Yes, however please note, making a payment will not update your form of payment.  If you are looking to update your payment information, please refer to the FAQ “How do I update my automatic draft payment information”.  You may also make a custom payment on your account in person at the welcome desk.

If you make a change to your membership that will affect your monthly dues, the new dues rate will start on the next billing cycle.

All cancellations must be received in writing at least 30 days prior to the next billing cycle.  Example: If you cancel your membership after May 1st, your final month of dues will be for the month of June.  You will have access to the club until the last day of that month. 

The membership accountants can answer general billing questions related to your statement.  Specific questions related to a department such as tennis, kids club, fitness, etc., can best be answered by contacting the department head directly.

Spa and Salon

We recommend booking your services in advance to ensure the widest selection of treatments and times. If you are not an active Village Member, a credit card will be requested to secure an appointment.

Call 408-609-6980 during our current hours of operation to reserve your treatments. 

Please ensure all cancellations are made four hours prior to the start of your individual appointment to avoid a 50% charge.

Cancellations for multiple services including Village Experience Packages or group bookings require 24 hours’ notice to avoid a 50% charge.

Come early and spend the day if you wish, but please arrive at least 10 minutes prior to the start time of your first spa treatment. As a courtesy to our next guest, all spa services will end on time. We ask that phones and tablets are turned off while in the spa to ensure a serene environment.

The minimum age for receiving a spa treatment is 16.

Gift cards can be purchased at the Village Welcome Desk for a single spa treatment, spa day package or dollar amount.

Group Fitness

Members can redeem for in club awards on their mobile device or computer.  After Redemption, members will be instructed to go to the Welcome Desk to receive their award. Or a coupon if redeeming for a service or private training.  The coupon must be presented to the trainer at the time of the training.

As a Village member, you will be granted access to our new virtual platform. You will receive an email from us with a link to set up your virtual platform account and choose your password.  Go to virtual studio.villageclubs.com to log in with your email and password.  Enter your virtual platform at any time to watch On Demand and LIVE classes.  Click into any class during its LIVE time, or past on-demand class, to watch.

Our unique bike pedals feature SPD style cleat entry on one side, Look Delta cleat entry on the other side with attachable platforms for riders using

You are paying for the instructor’s expertise which will ensure that the members get a safe and effective workout individual designed for each member. Instructors are required to have a nationally accredited certification which entails more than 500 hours of training.   Pilates is normally a one-on-one training which ensures that you get 100% attention during their session. Classes are no larger than 8 which is considered small group training.

 

We do not allow members to use the equipment by themselves for safety reasons. If you do not know what you are doing you can injure yourself, when you are with an instructor, we keep you safe.

via the Village app

25 hours before each class and you must cancel within 30 minutes

  1. Via your Village app page select “My schedule” for previously made reservations. 
  2. Locate date of your selected class/reservation. 
  3. Select “Unregister” at the bottom of the page.
  4. You will be prompted to confirm the cancelation.  Select “Unregister”. 
  5. You will see a final confirmation your un-registration was successful.

Fee based class cancelations – Cancel within 24 hours of your scheduled class or you will be charged one regular class.

Tennis

Request and complete a Tennis Team Interest Form. Once we receive the completed form, our director will be in touch with more information.

We suggest our Try Tennis clinic, which covers the fundamentals of play in four one-hour group sessions with a tennis pro. This introductory class is $75 and currently is at 7 p.m. on Wednesday. Sign up with the Tennis Center front desk for the next session. They start at the beginning of each month.

We have a comprehensive junior tennis program for kids of all levels, ages 3 to 18. See our flyer for descriptions and pricing.

For adults, we offer Cardio Tennis, Target Practice and Doubles clinics by level. We also offer Round Robin drop-in doubles several times per week. See our flyer for times, descriptions, and pricing.

The best way for new players to meet other players within their levels is to take a lesson with a pro who can assess your level and suggest clinics and other players.

A front desk attendant will complete a Lesson Request Form and send it out to our pro team. A pro will respond directly back to you and coordinate a date and time. 

Aquatics

  • Camelback:
  • Gainey: Lap Pool: 25 meters 80-82 degrees Kiddie pool: 84-86 degrees
  • DC Ranch: Lap Pool: 25 yds (66 laps = 1 mile), 82 Degrees; Family Pool: 86 Degrees
  • Ocotillo: Lap Pool: 25 yds (66 laps = 1 mile), 83 Degrees; Family Pool: 88 Degrees

Yes, an evaluation will be setup with the Swim Team Head Coach. The swimmer can attend 1 swim team practice before becoming a club member.

Village Events

Each club has a designated flyer wall with all the upcoming events. To download the Quarterly Events & Adventures Guidebook please visit, https://villageclubs.com/events/.

Contact your Activities Director:

Sign up on your mobile Village app. You can also check to see if you have a confirmed spot. Once you have signed up on the app for a program or event you will be notified of any pertaining info.

Check with your membership representative to ensure you have opted in to receiving alerts & messages.

Yes, if you are a Village Choice member you may attend all events.

  • Please visit membership if you are interested in upgrading your account.

All members can attend any of the golf outings.

As a Village member you are automatically upgraded to the Silver Level Status of Troon. Usually, the public needs to spend $2000 a year at Troon Courses each year to get to this level but as a member, it is complimentary.

  • You will then be able to book your tee times via https://villageclubs.com/golf/. With the silver status you will receive 10% off tee times, merchandise, etc. but please note that you won’t receive the discount until you check-in.
  • In addition, each location organizes “Play Golf Today” and “Try Golf Today”. Updated information for golf events is available on the Club’s Flyer Wall. Please reach out the applicable club depending on your interest for further questions.

Kid's Club

Yes. All ages are required to make a reservation to attend the Village Kids club. You can book through the Village website or by calling your location’s childcare.

Yes. Due to staff-to-child ratios, we do require a cancellation notice. Reservations that are not cancelled will be charged a no-show fee.

Children can stay for a maximum of two hours per day in the childcare.

Ages 8 weeks to 13 years of age can attend the Village Kids club. Ratios and rooms may vary at each location for different age groups.

In accordance with AZDHS, we recommend parents keep their child home if they are experiencing a fever, intestinal disturbance, undiagnosed rash, sore or discharging eyes or nose, excessive coughing, difficulty breathing, as well as any other infectious or contagious ailments. Any child who arrives at the Village Kids club with any of these symptoms will be sent home to ensure the safety of both children and staff.

Village Kids Team Members are background checked and CPR certified.

Childcare rooms, food restrictions, reservation policies, programs and events may vary at each location. Each location’s Village Kids Clubs are extremely unique in size and shape and are staffed differently according to its individual needs.

The Village offers monthly Parent’s Night Out and Parent’s Day Outs, as well as large family holiday parties. Some locations offer youth fitness programs and classes weekly as well. Programs and events vary at each location so please check the Village website or app for each club location.

Personal Training

The fact is that there is no set standard in the fitness industry for someone to become or call themselves a personal trainer. Finding someone with a well-known personal training certification is a good start. At the Village we have a much higher standard. We require that all our personal trainers have at least a bachelor’s degree in an Exercise Science related subject and hold one of a handful of nationally recognized personal trainer certifications. In addition to finding a highly educated personal trainer, look for a personal trainer with extensive experience (2-3 years or more), and ask for referrals from trusted friends.

 

One last thing to consider is to find a personal trainer that has a personality and approach that matches up with who you are as a person. Personal trainers can fall into three broad categories: drill Sargent, cheerleader, or educator. Even if the best trainer at your club is a drill Sargent, that trainer might not be the best fit for you if you find the drill Sargent approach to be intimidating or annoying. A better fit for you might be the cheerleader that motivates you or the educator that makes sure that you’re learning how do everything just the right way.

Depending on your health and fitness goals, you’ll need to commit to a minimum of 3 days of exercise each week to see results. Our trainers can help you put together a workout plan that fits your schedule.

 

The American College of Sports Medicine recommends that healthy adults all need to be performing a minimum of 150 minutes of moderate intensity cardio, 75 minutes of vigorous intensity, or a combination of moderate and vigorous intensity exercise per week. Resistance training and flexibility training should be performed at least twice per week.

Ideally, you should have some form of fuel in your system before you work out. Eating an easily digested carbohydrate an hour or so before you exercise ensures that you’ll have enough energy to get through your workout.

 

If, however, you exercise first thing in the morning, eating before your workout may not be an option. Many people find that they can tolerate cardio on an empty stomach but need fuel to get through a strength training session. Experiment with the types of food and the timing of your pre-workout meal to discover what works best for you.

Eating after a workout is important. You need to replenish your glycogen stores and ‘feed’ the muscles that you’ve just trained. Sports nutritionists suggest that you eat a small snack consisting of protein and easily digested carbohydrates within about an hour of training and then your next meal an hour or two later.

While cardiovascular training is great for building strong hearts and lungs, it doesn’t provide the stimulus your body needs to build bigger, stronger muscles and bones. Why? We adapt quickly to the loads (resistance) that we put on our bodies. By doing just cardio you can miss out on all the benefits that resistance training provides.

The Benefits of Resistance Training include the following:

  • Increased Lean Body Mass
  • Increased Metabolism
  • Decreased Body Fat
  • Increased Bone Density
  • Prevent and Reverse Physical Frailty
  • Increased Insulin Sensitivity
  • Help Prevent and Control Adult-Onset Diabetes
  • Help Prevent and Control Osteoporosis
  • Improve Quality of Sleep
  • Reduce Depression
  • Aid Digestion and Reduce the Risk of Colon Cancer
  • Help Prevent Falls
  • Help Prevent Obesity

The ideal frequency of personal training sessions varies from person to person. Are you just getting started with exercise and healthy eating? Do you need regular motivation and support to get to the gym? Do you have an injury that you’re working through? These variables and others will influence the ideal frequency that you should see your trainer. Most people will need to see a trainer once or twice each week and it is common for clients to meet with their trainer 3+ times each week. Clients that eventually demonstrate the ability to get to the gym consistently on their own can often begin to reduce the frequency that they see their trainer.

You can expect to feel the results of your training sooner than you will see them. People who start a new exercise program and are consistent in getting their workouts done typically report improvements in sleep, mood and energy levels within two to three weeks. Changes in body composition often take longer to notice; the more consistent you are with your workouts and the closer you stick to your nutrition plan, the sooner the results will become noticeable (to you and to others too!).

 

Try focusing on non-scale victories like how many more pushups you can now perform and how your favorite jeans fit.

You’d think that as you become stronger and better at performing the new exercises that you are learning that your workouts would start to feel easier. A qualified personal trainer knows how to progress your training plan to keep your body guessing and moving forward at a reasonable pace. When your personal trainer progresses your program correctly, the intensity of your workouts will increase to match your fitness improvements, making each workout feel just as challenging as the one before.

There is some evidence suggesting that if you’re doing both in a single session, performing weights before cardio can lead to increased fat loss. However, for most people the results will be the same regardless of which they do first. If you have a strong preference for one over the other (perhaps you find weights too taxing after cardio or find that getting on a cardio machine is too boring after you’ve done your strength workout), go with it. Whatever it takes to get your workout done.  Fitness goals can also be the deciding factor here.  If getting in the optimal strength workout is your goal, that should be first.  Using cardio to flush out your muscles as more of a recovery tool works well in this scenario.  If cardiorespiratory conditioning is more important in your fitness goals than building muscle or strength that that is a great place to start.  

Yes, we can match you with multiple trainers. They will work together to create a plan for you that will help you reach your fitness goals

Yes, but try and give the muscle groups trained 24-48 hours of recovery. So, try not to do full body every day. You can do a push/ pull split, upper/lower split, or legs/arms/chest &back split.

 Here are a few ways to get cardio benefits but don’t spend 60 min on an elliptical

-You can incorporate exercises in your strength program that will get your heart rate up. A few examples are Jump rope, power pushups, Squat jumps, Ice Skaters, Frog Plank hops.

-Do endurance days in the weight room. Instead of 8-12 reps, do 20-25 reps at a lighter weight.

-Instead of doing 30 min on one machine, pick 2-3 machines and do 10-15 min one each. That way you are also working different muscles groups.

-If you like group classes, try one of our Trampoline cardio bounce classes or Dance Fusion (zumba) classes

UltraSmooth Skin MedSpa

Ultra Smooth Skin offers injectable services such as Botox/Dysport and Juvederm/Restylane at the Ocotillo Village and Spa as well as two other Scottsdale Village locations. Since the pandemic started, although we have enjoyed a ongoing and continuing thriving practice for close to 20 years, unforeseen circumstances originated such as less staff being available and therefore Laser services are now only offered at the Scottsdale Gainey Village Health Care and Spa location. You can call or text us anytime at (480) 991-3038 or email us at info@ultrasmoothskin.com    Our website shows a list of our services  ultrasmoothskin.com

Lisa Williams has been located at the Village Health clubs since 2010 and in business since 2003. Refer to her credentials at https://www.ultrasmoothskin.com/lisa-williams-certifications/

Every face is different. A consult with us will allow us to accurately quote how many units you will need to achieve your desired result. There is no pressure to purchase anything at time of consultation. Remember, it is the standard of care and typical for us to inject on the average 20-30 units in the nasal brow area, 20-30 units in the crows feet area and 12-30 units in the forehead. It depends on your anatomy! Men and athletes often require more units. The more you get, the better the patient satisfaction. We are extremely experienced and know where the placement and how many units are typically needed to achieve your goal.

Every face is different. A consult with us will allow us to accurately determine how many syringes you will need to achieve your desired result. There is no pressure to purchase anything at time of consultation. Remember, it is the standard of care and typical for us to inject on the average 2-3 syringes at each appointment. It depends on your anatomy! Thin and people with loss of volume or sun damaged skin as well as Runner’s often require more syringes. We are extremely experienced and know where the placement and how many units you need to achieve your goal.

Of course, more than likely you could bruise!  It is utterly impossible to promise someone they may not bruise. You can help your chances by avoiding Ibuprofen, Aspirin, Fish Oil, and red wine for one week prior. Some people start taking Arnica a few days prior and that seems to help diminish bruising. 

Most clients go directly back to their day-to-day activities following a treatment. We only advise that you refrain from any excessive physical activity after your treatment and that you do not apply make-up over the injection points for 12 hours. 

We request that all clients wait 10 days after their Botox/Dysport treatment to come in for a follow up and if you require more units, you will pay the going per unit price. For filler, since it works so well with immediate results certainly it is normal to want additional syringes and one will need to pay for additional syringes.  

If you require more units at any time, we will assess you and determine an appropriate amount to inject. You will pay the going per unit price for more units and additional fillers. Typically, people return every three months for Botox/Dysport and filler can be at any time. Some fillers such as Voluma can last up to two years, and you can discuss this filler further when you come in for your appointment time.