Frequently Asked Questions

We recommend booking your services in advance to ensure the widest selection of treatments and times. If you are not an active Village Member, a credit card will be requested to secure an appointment.
Call 408-609-6980 during our current hours of operation to reserve your treatments.

Please ensure all cancellations are made four hours prior to the start of your individual appointment to avoid a 50% charge.
Cancellations for multiple services including Village Experience Packages or group bookings require 24 hours’ notice to avoid a 50% charge.

Come early and spend the day if you wish, but please arrive at least 10 minutes prior to the start time of your first spa treatment. As a courtesy to our next guest, all spa services will end on time. We ask that phones and tablets are turned off while in the spa to ensure a serene environment.

The minimum age for receiving a spa treatment is 16.

Gift cards can be purchased at the Village Welcome Desk for a single spa treatment, spa day package or dollar amount.

Members can redeem for in club awards on their mobile device or computer. After Redemption, members will be instructed to go to the Welcome Desk to receive their award. Or a coupon if redeeming for a service or private training. The coupon must be presented to the trainer at the time of the training.

As a Village member, you will be granted access to our new virtual platform. You will receive an email from us with a link to set up your virtual platform account and choose your password. Go to virtual studio.villageclubs.com to log in with your email and password. Enter your virtual platform at any time to watch On Demand and LIVE classes. Click into any class during its LIVE time, or past on-demand class, to watch.

Our unique bike pedals feature SPD style cleat entry on one side, Look Delta cleat entry on the other side with attachable platforms for riders using

You are paying for the instructor’s expertise which will ensure that the members get a safe and effective workout individual designed for each member. Instructors are required to have a nationally accredited certification which entails more than 500 hours of training. Pilates is normally a one-on-one training which ensures that you get 100% attention during their session. Classes are no larger than 8 which is considered small group training.

We do not allow members to use the equipment by themselves for safety reasons. If you do not know what you are doing you can injure yourself, when you are with an instructor, we keep you safe.

via the Village app

25 hours before each class and you must cancel within 30 minutes

1. Via your Village app page, select “My schedule” for previously made reservations.
2. Locate the date of your selected class/reservation.
3. Select “Unregister” at the bottom of the page.
4. You will be prompted to confirm the cancellation. Select “Unregister”.
5. You will see a final confirmation that your un-registration was successful.

Fee-based class cancellations – Cancel within 24 hours of your scheduled class, or you will be charged one regular class.