Frequently Asked Questions

The best way to sign up for classes is through the Village app. Tap the Schedule icon to see the daily schedule.

Village Health Clubs on the App Store

Village Clubs on Google Play

Check out our class schedule and search for the class you’re looking for on our class schedule page.

25 hours before each class. We ask that you cancel as soon as you’re able. Paid classes (Pilates and Specialty Fitness Classes) can be reserved 7 days in advance.

1. Via your Village app page select “My schedule” for previously made reservations.
2. Locate date of your selected class/reservation.
3. Select “Unregister” at the bottom of the page.
4. You will be prompted to confirm the cancelation. Select “Unregister”.
5. You will see a final confirmation your un-registration was successful.

Fee based class cancelations – Cancel within 24 hours of your scheduled class or you will be charged one regular class.

Our unique bike pedals feature SPD style cleat entry on one side, Look Delta cleat entry on the other side with attachable platforms for riders using spin shoes.

You are paying for the instructor’s expertise, which will ensure that the members get a safe and effective workout designed for each member. Instructors are required to have a nationally accredited certification, which entails more than 500 hours of training.   We offer private training as well as small group classes that have a maximum of 8.

To ensure the safety and wellbeing of all of our members, equipment use requires the guidance of a certified instructor. Our team is here to make sure you train confidently and without risk of injury.

Members can visit the website to see the latest Quarterly Events & Adventures Guidebook please visit, https://villageclubs.com/events-community/ or pick up a printed copy at the club. Events will also be emailed to members, shared on the app and on social media.

Contact your Activities Director:

• Camelback: Heather McManus, hmcmanus@dmbclubs.com
• Gainey: Kathy Samuels, ksamuels@dmbclubs.com
• DC Ranch: Erica Hubber, ehubber@dmbclubs.com
• Ocotillo:  Rodney Kinney, rkinney@dmbclubs.com

Sign up on your mobile Village app. You can also check to see if you have a confirmed spot. Once you have signed up on the app for a program or event you will be notified of any pertaining info. 

Check with your membership representative to ensure you have opted in to receiving alerts & messages.

Yes, if you are a Village Choice member you may attend all events.

Yes, members work with the club’s tennis director to find the right team to join based on your level and availability. They will answer any questions you may have and explain the league registration process, getting placed on a team, days, times, fees, start and length of season, etc.

We recommend starting with our Try Tennis clinic, which covers the fundamentals of the game with a tennis professional. We also offer private lessons, as well as other clinics and classes that are open to all levels. Adults and kids programming available.

Contact the club’s Director of Tennis for options. We have multiple player groups for Men and Women, of all player levels looking to hit with and meet other players. Village clubs offer social events, mixers, live ball events, tournaments, etc., which are fun, social, and a great way to meet other players.

The best way for new players to meet other players within their levels is to take a lesson with a pro who can assess your level and suggest clinics, leagues, and other players.

When first getting started, we suggest our clinics or lessons with our Pickleball pro. 

As a Village member you get enrolled in the Troon Access program. Benefits include discounted tee time savings, no tee time restrictions and may book up to 60 days in advance.

In addition, each Village location organizes Village golf outings. Please reach out the applicable club depending on your interest for further questions.

• Troon North: Erica Hubber, ehubber@dmbclubs.com
• Phoenician: Heather McManus, hmcmanus@dmbclubs.com
• Kierland or Eagle Mountain: Kathy Samuels, ksamuels@dmbclubs.com
• Whirlwind: Rodney Kinney, rkinney@dmbclubs.com

• Camelback: Lap Pool: 25 yds (66 laps = 1 mile), 82-84 Degrees; Family Pool: 84-88 Degrees
• Gainey: Lap Pool: 25 meters 80-82 degrees Kiddie pool: 86-90 degrees
• DC Ranch: Lap Pool: 25 yds (66 laps = 1 mile), 82 Degrees; Family Pool: 86 Degrees
• Ocotillo:  Lap Pool: 25 yds (66 laps = 1 mile), 83 Degrees; Family Pool: 88 Degrees

Adult members on the account receive two digital guess passes a month. Unused guest passes expire at the end of the year. The same guest may only visit 2 times per month.

Guests may visit up to two times per month. Each visit requires a guest fee or guest pass. Members receive two guest passes per month.

Contact our membership department to request changes.  Please note that all changes must be in writing and/or agreed to electronically.  Verbal requests will not be processed.

Contact our membership department to request a membership freeze.  Please note, all freeze requests must be in writing and/or agreed to electronically.  Verbal requests will not be processed. You may freeze your membership once per calendar year for up to six months.

Statements are generated on the 3rd of each month and sent by email to the main member on the membership.  If you have requested a hard copy statement it will arrive in the mail within the first 10 days of the month.  Billing and statement information is also available by logging into your member account either on the Village website or the mobile app.  Note:  Only the main member will have access to the billing history for all members on the account.

We bill on a calendar month from the 1st to the last day of the month and include charges for the current month’s dues and other recurring charges as well as the previous month’s club charges (i.e., café, spa boutique, etc.).  Example: Your May statement would include May dues and recurring charges as well as April club charges.

Credit and Debit cards are processed on the 15th of each month.  If you use a bank account for monthly payments, the payment will settle within 10 business days following the 15th.

The most secure way to update your payment information is on the Village website or mobile app under the main member’s login.  Be sure to replace the Primary Card.  Adding a new payment method will only add an additional card to your membership.  You may also update your payment information in person at the club with a membership sales representative or membership accountant during office hours.

Yes, however, please note that making a payment will not update your form of payment.  If you are looking to update your payment information, please refer to the FAQ “How do I update my automatic draft payment information”.  You may also make a custom payment on your account in person at the welcome desk or with the membership accountant.

If you make a change to your membership that will affect your monthly dues, the new dues rate will start on the next billing cycle.

All cancellations must be received in writing at least 30 days prior to the next billing cycle.  Example: If you cancel your membership after May 1st, your final month of dues will be for the month of June.  You will have access to the club until the last day of that month. 

The membership accountants can answer general billing questions related to your statement.  Specific questions related to a department, such as tennis, kids club, fitness, etc., can best be answered by contacting the department head directly.

We have a QR code at the welcome desk or membership can help set up your account. You can learn more online: https://www.myrewardstore.com/

Yes. All ages are required to make a reservation to attend the Village Kids club. You can book through the Village app or by calling your location’s childcare.

Yes. Due to staff-to-child ratios, we do require a cancellation notice. Reservations that are not cancelled will be charged a no-show fee. Please call if you will be late or late fees apply.

Children can stay for a maximum of two hours per day in the childcare.

Ages 2 months to 13 years of age can attend the Village Kids club. Ratios and rooms may vary at each location for different age groups.

In accordance with AZDHS, we recommend parents keep their child home if they are experiencing a fever, intestinal disturbance, undiagnosed rash, sore or discharging eyes or nose, excessive coughing, difficulty breathing, or any other infectious or contagious ailments. Any child who arrives at the Village Kids club with any of these symptoms will be sent home to ensure the safety of both children and staff.

Village Kids Team Members are background checked, Epi Pen trained, and CPR certified.

Childcare rooms, food restrictions, reservation policies, programs and events may vary at each location. Each location’s Village Kids Clubs are extremely unique in size and shape and are staffed differently according to its individual needs.

The Village offers monthly Parents’ Night Out and Parents’ Day Outs, as well as large family holiday parties. Full and half-day camps on school holidays and breaks are also available. Some locations offer birthday parties, youth fitness programs, and classes weekly as well. Programs and events vary at each location, so please check the Village website or app for each club location.

Students need to be 14 and older and on the family membership to work out in the club unsupervised. Students need to be 16 and older to be alone in the pool area. We offer a Junior Certification program for members ages 10–13, which allows participants to use designated areas of the club independently. The program covers club guidelines, permitted spaces, and proper equipment usage. Enrollment in a Family Membership is also required.

Well-behaved service dogs are welcome as long as they’re leashed at all times.

The Village hires highly qualified trainers with four-year degrees in exercise science or a similar field in addition to nationally recognized certifications. We recommend choosing a trainer with experience, a coaching style you connect with, and strong referrals. Our Fitness Director can help match you with a trainer based on your goals, personality, and preferences.

Many members notice improved energy, mood, and sleep within 2–3 weeks. Visible body composition changes usually take longer and depend on workout consistency and nutrition habits.

Ready to Get Started?

Contact the Fitness Director and we’ll help build the right plan, and trainer team for your goals.

Our locker rooms offer showers, steam, sauna, jacuzzi, cold plunge, and a recovery lounge. We have daily lockers as well as locker rentals.

We recommend booking your services in advance to ensure the widest selection of treatments and times. If you are not an active Village Member, a credit card will be requested to secure an appointment.

You can book online or call the Spa directly. 

Gainey Village Spa: 480.609.6980

Camelback Village Spa: 602.553.4917

DC Ranch Village Spa: 480.515.5522

Ocotillo Village Spa: 480.515.5522

Please ensure all cancellations are made at least 12 hours prior to the start of your individual appointment to avoid a 50% charge. 

Cancellations for multiple services, including Village Experience Packages or group bookings, require 24 hours’ notice to avoid a 50% charge.

Come early and spend the day if you wish, but please arrive at least 10 minutes prior to the start time of your first spa treatment. As a courtesy to our next guest, all spa services will end on time. We ask that phones and tablets be turned off while in the spa to ensure a serene environment.

The minimum age for receiving a spa treatment is 16. Childcare reservations can be made through our Kids’ Club. Some restrictions apply; check for rates and availability.

Gift cards can be purchased at the Spa Desk or online: https://dmb85018.na.book4time.com/spagift/

With any spa service, guests have full use of our award-winning health club for the day.